Frequently Asked Questions
Everything you need to know about your Justmylook experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the courier's website to monitor your delivery progress.
What is your return policy for beauty products?
We offer a 30-day return policy for most items. However, for hygiene reasons, products must be unused, unopened, and in their original packaging with all seals intact.
Are all the products on Justmylook authentic?
Yes, we are authorized stockists for all the brands we carry. Every product is sourced directly from the manufacturer or their official distributors to guarantee 100% authenticity.
Do you offer international shipping?
Currently, we primarily ship within the UK. Please check our shipping information page for the most up-to-date list of international destinations and associated delivery costs.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our customer service team within 48 hours of delivery with your order number and photos of the damage so we can arrange a replacement.